Here we are with another confection of trivia to put a Spark! into
Spark! Pro Series - 25th July 2022 Water Cooler.For me though, that means I need to find someone that is more responsive. Fair enough, we both have to look after our bottom end. ESET's one of the big boys now and doesn't need us pions slowing it down when there are bigger fish to fry. The rather dismissive way my client was dealt by Adam was the nail in the coffin though.
Seriously though, it shouldn't take that much effort to deal with such a routine issue.
I guess we should be thankful that at least Adam was able to get the rep to call us, because we certainly were unsuccessful before that. After the show it seemed to dawn on Adam that my client will likely never need 100+ seats, so he basically brushed my client off and had a sales rep call him. He was very receptive and promised to contact my client personally to get it looked after. King, Inside Channel Manager for Canada and Pacific NW, at Spiceworks LV last year about the issue. I'm pretty sure that the only reason it got resolved then was that I spoke to Dr. In the end it only took five minutes on the phone for my client to buy those five extra licenses that he needed, but it took EIGHT MONTHS (Octoto June 6, 2012) worth of effort to get the sales rep on the phone. His attempts to purchase these were completely and utterly ignored by ESET despite dozens of attempts both by himself and I, via your web interface, emails and phone messages. I had a client that had 18 seats and needed to purchase 5 more before his next renewal was up. Sophus maintains a decent security blog as well.Īll have varying levels of interaction here with the Spiceworks community.
Pretty impressed with how well Vipre responded to a tech support question I submitted recently during a trial. I'm looking seriously at moving to Vipre or Sophus this fall myself. Hence I generally skim the briefs but won't pursue anything further with them. I REALLY dislike the completely insecure way Kaspersky informational emails insist on using shortened urls that redirect through some dodgy marketing tracking company. I follow ESET's security blog and rather enjoy it, and still respect them as a leader in the industry. I will be moving to someone else this year though following a very bad experience with them in terms of REALLY poor sales and tech support for what appears to be anyone that needs less that 100 licenses. Its light on resources and does a relatively good job of protection. I've used ESET for about 8 years, and I'm overall happy with it as a product. How many endpoints are you trying to protect? Kasperksy as a more intuitive group interface, I think IMHO that this is one of the ERA weak points.Īs someone ever toke a step like this? Are you satisfied with the ESET solution? The Endpoint solutions go for the same result as the first point ESET seems to be a little lighter on the workstation resources than Kaspersky Endpoint is. The results, are positive indeed, but I'd like to have some more opinions on this matter before elaborating a final report on the matter.ĮRA Server is much more resource contained than Kaspersky Administration ĮRA Server has some interesting DB combinations unlike Kaspersky which only uses a SQL instance. So far, I've managed to get hold of a ERA+ESET solution for demonstration purposes, and I've been testing this and comparing it with the existing Kaspersky solution we have.
We are currently running a Kaspersky Endpoint Security, combined with a Kaspersky Remote Administration solution on the company which the license will be over by March of next year, and we are considering a renewal or the integration of another solution of the same type like ESET Endpoint Security with a ERA Server and a ERA Server Console Administration.